Our Managed IT offering includes the following support mechanisms designed to improve service levels, response time and network health, while reducing costs and outages.
Network Monitoring
Issue Remediation
24/7 Help Desk support
On-site technical support when required
On-line backup
Anti-virus protection
Benefits of Monitoring and Remediation
• Proactive network monitoring which identifies potential areas of concern early

• Improved functionality of their infrastructure investment

• Quicker issue resolution

• All inclusive pricing (excluding on-site tech support)

• Manageable cost structure

• Access to Fortune 500 level IT support

• Reduced IT support costs

• More efficient use of internal IT resources

• Increased staff productivity

• Regular reporting on Network health

• Access to real-time client portal
Benefits of Help Desk Services
• Immediate access to trained professionals

• Unlimited use, no incremental charges

• Manageable cost structure

• 24/7 U.S.- Based Help Desk support

• Ability to assist concurrent callers

• More efficient use of internal IT resources

• Increased staff productivity

• Private label capable

• Client Knowledge Base increases program strength over time

• SSAE 16 audit capabilities
Benefits of Online Back Up Service
• May be sold as part of an IT Management package or stand alone

• Meets or exceeds all current regulatory compliance standards

Sarbanes-Oxley (SOX)
SEC/NASD/NYSE
HIPAA
US/EU Safe Harbor
Graham-Leach-Bliley (GLB)
Internal Revenue Service (IRS)
Payment Card Industry (PCI)

Is a key piece of an overall Disaster Recovery program 4:1 Local vault option at no additional cost *
Business-Class solution designed for companies who need to protect their critical business and client information. 

• No hidden fees, no equipment or tapes, no user licenses, cost is based on volume not users

• Backed by the industry leader in Business-Class Online Back-Up services

• Over 6,000 businesses currently utilizing the service

• Over twelve years of experience  providing Online Back-Up services globally

• Over half a Petabyte, or 500,000 gigabytes of data currently being backed-up in our vaults

• May not be purchased by a direct end user, only available through resellers

• True Tier 4 solution with mirrored centers currently in two countries, U.S. & Canada, and looking to add a third, U.K.
With a 24/7 Help Desk, 100+ Techs, and 18+ Year Experience providing help desk support services, you're in good hands. 1,200 plus clients, 500,000 calls annually - one choice.
INQUIRE ABOUT OUR MANAGED IT SERVICES