geargear

FAQ

Let's get those questions answered

Here are our most frequently asked questions about Logicopy. Don't see what you need here? Send us a message :)

CONTACT LOGICOPYCHECK OUT ASK LOGICOPY
Best Copier Support for Repair
What business size does Logicopy work with?

Logicopy serves companies from the small business scale to enterprise level scale, with unmatched service, professionalism, and quality equipment.

How does Logicopy decide what machine I need?

Logicopy’s experienced professionals will guide you through the process of discovering the machine that best suits your individual needs.

Will my contract automatically renew?

No, Logicopy offers a contract without lock in clauses, or annual escalation fees.

Can I upgrade or downgrade existing services?

All Logicopy services can be upgraded or downgraded to suit your needs.

Is additional service an extra charge?

All service is built into your Logicopy maintenance agreement. IT services are at an additional cost.

Am I locked into my maintenance agreement?

No. We want our service to earn your business.

What if I am a new business and do not qualify for financing?

If you have not been in business for 6 months, or cannot qualify for another reason, Logicopy offers in house financing.

Can I apply Logicopy’s service to another dealer’s machine?

As long as your maintenance is not built into your lease, then yes.

How do I request Service for my machine?

Call Logicopy directly at 760-438-8000, email us at support@logicopy.com.

Can I receive maintenance from another company?

Yes, if Logicopy is not meeting your maintenance needs efficiently you are not locked into any agreements with Logicopy.

Are there manufacturers Logicopy will not service?

Xerox Machines, all other non-Ricoh machines will be handled on a case to case basis.

Is my data secure with Logicopy back up?

Logicopy offers a tier 4 data solution. All your data will be encrypted at a 256 AES (military grade) encryption in our 4 data centers across North America.

How do I receive my backed up data in case of an emergency?

Place a call with Logicopy, and your secure data will be transported you as quickly as possible, to minimize your downtime.

geargear

Got Questions?

Ask Logicopy
The Best Q & A for all things Copier Industry
#AskLogicopy

SEE Q & A
Gear Logicopy

Something else? Message us

Need something outside of the support portal or just have questions? Send us a note real quick and we'll be happy to assist.

How can we help?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Gear LogicopyGear Logicopy

We're committed to honest dealing, fair pricing, and delivering our customers the best value for their office document management budget. We believe in honest competition and customer choice. Our clients are our most valued asset and they deserve nothing less than our total support.

CONTACT US FOR A QUOTE